I like my sony player. In fact I think it is totally cool and it makes a refreshing change to be using a walkman and not one of the old trusty IPods.
But... I just noticed that Sony have bought out an update to their players that allow you to watch DRM protected WMV files. Good for things like the excellent BBC iPlayer and alike, but this is not supported on my player.
So being relatively tech savy, I know that surely all Sony have to do is release me a "firmware" update and bingo - I can start to actually use and watch some video content (without having to use some random conversion tool to get the files into MPEG format). Had a little look round the web to see if I could find such a thing and in the end I just sent an email out to Sony to ask if they were making this available.
What I find interesting is that on there home page they seem to suggest that my player already has WMV support, err... no it doesn't!
I bought the player only a few months ago and surely this is a "almost new" player right? A firmware update is surely on it's way to keep me as a happy customer? Fly the flag for Sony and there excellent build quality and superb sound quality?!
Nope, there is no such thing. Here is the response I got from Sony:
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Summary of your enquiry:
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| Response () |
13/10/2008 11.20 AM |
Dear Mr Taylor
Thank you for your recent e-mail received on 11/10/2008 10.02 AM.
In response to this, I can confirm that there are currently no plans to release a firmware update to allow this level of functionality on your Sony NWZ-A828K.
Regrettably, I am unable to confirm if this is subject to change as Sony customer services does not receive advance notification of such updates to its products.
I can only recommend referring to the below web link regularly. When updates are made available for this particular model, they will be listed on this web page:
http://support.sony-europe.com/dna/wm/nwvp/nwvp.aspx?site=odw_en_GB&m=NWZ-A828
I am sorry for any disappointment that this response may cause.
Yours sincerely
Customer Information Centre
SONY UNITED KINGDOM LTD
Sony United Kingdom Limited, a company registered in England and Wales.
Registered office: The Heights, Brooklands, Weybridge, Surrey, KT13 0XW
Registered company number: 2422874 |
Can you believe it! Sony, please do us a favour get this sorted. I want to keep my player, I love it. I don't want to find my self following everyone else and getting these "white" headphones....